What steps can I take if my solar system is not meeting performance guarantees?
Experiencing issues with your solar system not meeting its performance guarantees can be frustrating, but there are steps you can take to address the problem. First, ensure that you have a clear understanding of the performance guarantees outlined in your contract. These guarantees typically specify the minimum energy output expected from your system under normal conditions.
Once you’ve familiarised yourself with these details, it’s important to conduct a preliminary assessment. Check for any obvious obstructions such as debris or shading from nearby trees that could be affecting performance. Simple maintenance tasks like cleaning the panels can often resolve minor issues. If these initial steps do not resolve the problem, further investigation will be required.
Begin by reviewing the system’s monitoring data, if available, to identify any patterns or anomalies in energy production. This data can be invaluable in pinpointing the root cause of underperformance. Additionally, ensure that all components of the system, such as inverters and connections, are functioning correctly.
If the issue persists, consider reaching out to a qualified solar technician for a professional inspection. They can conduct a comprehensive evaluation to diagnose more complex issues that may not be immediately apparent. This step is crucial, as technical faults can sometimes only be identified by an expert.
Finally, if the problem remains unresolved, contact the installer or the customer service department associated with your solar system. They should be able to provide guidance on further steps, including any warranty claims or additional support options available. By being proactive and methodical, you can ensure that your solar system performs as promised.
